Overview
Conflict in teams is inevitable — but when handled constructively, it can lead to stronger relationships, better decision-making, and greater innovation. The Team Conflict Resolution programme equips teams with the skills, mindset, and tools to address disagreements openly, resolve tensions productively, and build a culture of trust and psychological safety.
This practical, interactive programme incorporates the Thomas-Kilmann Conflict Mode Instrument (TKI®) to help individuals and teams understand their conflict styles and learn how to adapt their approach to different situations.
Learning Outcomes
By the end of this programme, participants will:
- Understand the root causes of conflict and the five conflict modes.
- Increase awareness of their own and others’ conflict styles.
- Build confidence in addressing conflict early and constructively.
- Develop skills to assess conflict situations and select appropriate strategies.
- Foster a team culture of openness, healthy debate, and collaborative problem-solving.
Learning Details
Target Audience
This programme is ideal for:
- Teams experiencing conflict or communication breakdowns.
- Leaders and managers seeking to handle team tensions more effectively.
- Project teams working under pressure.
- High-performing teams looking to strengthen trust and accountability.
Programme Content
- Understanding conflict triggers and styles using the TKI® framework.
- Exploring the five conflict modes and when to apply them.
- Recognising overuse or underuse of conflict styles and their impact.
- Practical communication techniques for de-escalation and dialogue.
- Applying conflict strategies to real scenarios.
- Building team agreements for future conflict resolution.
Format & Duration
This programme is available in flexible formats:
- Full-day workshop – In-depth exploration with practical exercises and role-play.
- Half-day session – Focused techniques and frameworks for immediate application.
- Online interactive session – Virtual delivery with group discussions and breakout exercises.
Benefits
- Reduced conflict and healthier team dynamics.
- Increased psychological safety and stronger trust.
- Clearer communication and better decision-making.
- Teams equipped to handle disagreements productively and maintain performance.
Client Success Stories
“This programme helped us understand each other’s conflict styles and gave us the tools to have honest, productive conversations. We now manage disagreements far more effectively and have become a stronger team.”
Why Choose Zestfor?
Facilitation not lectures
Our hands-on, practical and action-oriented workshops encourage collaboration and active learning.
Tailored approach
Our workshops are customised to meet the unique needs of individuals and teams.
Expert facilitators
Benefit from experienced professionals with a track record of catalysing positive transformation.
Proven results
Join a growing list of satisfied clients who have seen tangible improvements in performance and collaboration.
Register Your Interest
Fill in the form below to learn more about this programme or call us on 0845 548 0833 to discuss how we can tailor it to your needs.